How to Get Help
Our ALCF support desk is open from 9 a.m. to 5 p.m. Monday - Friday, except on holidays, and can be reached by submitting an email ticket at support@alcf.anl.gov.
If you have an INCITE or ALCC allocation award, you can contact your Catalyst directly to get project support.
Read our ALCF user guides
The ALCF user-facing documentation is hosted on GitHub to facilitate contributions and issue reporting from the community. Here, you will find what you need to know to use our computing resources.
Notifications from our mailing lists
As a facility user, you will be added to our system notification mailing list so that you can stay up-to- date on machine maintenance, outages, and opportunities. We send a weekly digest on Friday at 10 a.m. CT and a monthly newsletter.
Attend a training event or watch videos
ALCF offers workshops and webinars on various tools, systems, and frameworks. These hands-on training programs are designed to help PIs, their project members, and future users take advantage of leadership-class computers available at ALCF and enhance the performance and productivity of their research.
ALCF also collaborates with peer institutions and vendor partners to offer training that strengthens community competencies and promotes best practices.